Service Operations Manager (EV)

TL;DR

Service Operations Manager (EV): Managing service delivery, technical support, and dealer operations for electric vehicles with an accent on field diagnostics and service readiness. Focus on optimizing dealer capability, solving complex technical field issues, and ensuring high service standards across the West Coast.

Location: Garden Grove, California. Role requires both remote and on-site service support.

Salary: $120,000 - $140,000 USD

Company

An American commercial electric vehicle company developing a first-of-its-kind EV platform for medium-duty vehicles.

What you will do

• Provide technical support to dealers and fleets via call center and field visits.
• Conduct on-site diagnostics, repairs, and component replacements for escalated cases.
• Perform dealer service capability audits covering facility readiness, tools, and safety.
• Investigate field quality issues and provide technical feedback to engineering teams.
• Manage regional relationships with dealers, fleets, and service partners.
• Develop and validate service procedures, quick reference guides, and training content.

Requirements

• Proven ability to diagnose and resolve complex automotive or EV-related issues.
• Strong technical and professional communication skills.
• Experience in project management and organizational discipline.
• Proficiency in MS Office and diagnostic platforms.
• Must be based in or able to provide on-site support for the West Coast region (Garden Grove, CA).

Culture & Benefits

• 100% company-covered Health, Dental, and Vision insurance.
• 401k, HSA, and FSA retirement savings plans.
• Early-stage stock options.
• Generous PTO, parental leave, and annual vacation bonus.
• Wellness and fertility benefits.
• Cell phone stipend and complimentary meals.