Engagement Director (GenAI Medical Solutions)

TL;DR

Engagement Director (GenAI Medical Solutions): Leading the Customer Experience and Success Office (CESO) sub-unit in Europe to drive digital transformation for life science organizations with an accent on omnichannel strategy, campaign operations, and automated delivery models. Focus on scaling functional capabilities, achieving revenue goals, and managing high-impact client partnerships across the European region.

Location: Must be based in Germany, UK, or France (preferred) or other European countries with ability to travel across the region.

Company

hirify.global is a technology-led healthcare solutions provider enabling organizations to be future-ready through innovation, collaboration, and deep industry expertise.

What you will do

• Lead the Customer Experience and Success Office (CESO) sub-unit in Europe to build differentiating digital transformation practices.
• Design and deliver end-to-end omnichannel solutions, including strategy, tactical planning, and campaign management.
• Achieve revenue goals through effective delivery models, proposal development, and closing new business.
• Expand footprint in key accounts by developing long-term delivery strategies and identifying up-sell/cross-sell opportunities.
• Represent CESO and Campaign business units in Europe while partnering with global counterparts in the US and delivery centers.
• Manage high-risk/impact issues and ensure service level agreements and KPIs are met through collaborative stakeholder communication.

Requirements

• Deep knowledge of European markets, including compliance and channel regulations.
• Extensive pharmaceutical multichannel and omnichannel experience, either with a manufacturer or service provider.
• Proven experience in digital operations and campaign management across multiple tactics (email, web, search, social, field sales).
• Strong understanding of marketing automation platforms, analytics, BI tools, and database/consent management technologies.
• Ability to travel across the European region as required by the role.
• Strong mix of technical and business orientation with exceptional oral and written communication skills.

Culture & Benefits

• Global fast-track career growth opportunities within a high-speed, purpose-driven environment.
• Mentorship from industry-leading experts at the intersection of healthcare and technology.
• Commitment to a culture of inclusion, diversity, and equal opportunity.
• Collaborative, entrepreneurial work environment that values innovation and empathy.