Strategy and Operations Manager

TL;DR

Strategy and Operations Manager: Owning a specific Operations function end-to-end, mapping current processes and redesigning them from first principles with an accent on data-driven operational improvement, automation opportunities, and delivering high-impact initiatives. Focus on translating insights into recommendations for senior leadership and ensuring customer outcomes align with the FCA’s Consumer Duty.

Location: London

Company

hirify.global builds technology to help people get credit and save money.

What you will do

• Own an Operations function end-to-end: embed into the function, map current processes, and redesign them from first principles.
• Identify automation opportunities, eliminate inefficiencies, and ensure the function evidences good customer outcomes aligned with the FCA’s Consumer Duty.
• Drive operational improvement through data by pulling and interpreting data, defining key metrics, and building monitoring.
• Scope and execute high-impact projects across the function and, over time, across the wider Operations division.
• Collaborate cross-functionally with Product, Engineering, Data Science, and Compliance to deliver initiatives and validate outcomes.
• Present clearly to senior stakeholders; lead a team where applicable by hiring, developing, and motivating through change.

Requirements

• Proven track record of owning and delivering complex projects in a fast-moving environment.
• Strong hands-on analytical ability, comfortable pulling and interpreting data directly.
• Lateral thinking and willingness to challenge how things have always been done.
• Excellent communication and stakeholder management, including with senior leadership.
• Genuine interest in AI and technology and how they can shape operations functions.
• Experience in fintech, financial services, or highly regulated environments is preferred.

Culture & Benefits

• Hybrid setup: work from home every Monday and Friday; meet in person IRL on other days.
• Best-in-class compensation including equity.
• Private health insurance coverage.
• In-office fresh lunches prepared by in-house chefs (Tuesdays–Thursdays).
• Equal opportunity employer with a focus on inclusion in London.

Hiring process

• 30-minute conversation with Talent Team.
• 15-minute Cognitive Assessment.
• 45-minute case study, followed by final interviews with Chief of Staff, Operations & Department Owner.