Senior UX Researcher (Fintech)

TL;DR

Senior UX Researcher (Fintech): Building a UX research practice from the ground up to influence product strategy and help users invest with confidence with an accent on usability testing and evidence-based decision making. Focus on establishing research operations, validating high-impact flows, and integrating AI into research workflows.

Location: Fully Remote (UK-based)

Company

hirify.global is an award-winning investment platform specializing in exchange-traded funds (ETFs) designed for easy, long-term investing.

What you will do

• Plan and execute end-to-end UX research, including concept tests, prototype testing, and journey-level studies.
• Build a lightweight research operating model, including recruitment, screening, and repository management.
• Define evidence standards to ensure significant design decisions are informed by rigorous research.
• Evaluate post-release customer journeys to assess success and identify friction points.
• Partner with Marketing, Product, and Compliance teams to advise on research quality and study design.
• Implement and maintain the research toolset, actively applying AI to synthesis and analysis.

Requirements

• 6+ years of hands-on experience in UX, Product, or Design Research.
• Deep expertise in moderated usability testing, user interviews, and concept validation.
• Strong quantitative reasoning and survey design skills.
• Experience establishing research operations and standards from scratch.
• English: C1 level and above required.
• Ability to collaborate effectively with a UK-based team.

Nice to have

• Experience in UK-regulated fintech or financial services.
• Experience integrating research tools with Figma and design workflows.
• Background in scaling research practices within high-growth startups or scale-ups.

Culture & Benefits

• Remote-first and flexible work environment focused on results.
• High impact as a founding researcher with room to shape long-term direction.
• Transparent, open culture with a lean, fast-moving team.
• Collaboration with a supportive team of experienced industry experts.

Hiring process

• Introductory call with the Talent team.
• Competency interview focused on operational risk and controls.
• Gamified cognitive assessment.
• Senior leadership interview for cultural and strategic alignment.