Client Success Director (Healthcare SaaS)

TL;DR

Client Success Director (Healthcare SaaS): Managing a book of business for the largest market segment to ensure client retention and success with an accent on relationship management and stakeholder engagement. Focus on driving ROI, monitoring client health KPIs, and collaborating cross-functionally to maximize the value of healthcare SaaS solutions.

Location: Remote (Must be based in the US)

Salary: $150,000–$190,000

Company

hirify.global is a healthcare technology company reimagining the US healthcare economy through data-driven insights and employer partnerships.

What you will do

• Manage high-value client and broker relationships for the jumbo market segment (5,000+ lives).
• Monitor client health and KPIs to mitigate risks and drive retention.
• Execute best practice workflows to improve client satisfaction, engagement, and ROI.
• Collaborate with product, sales, and member services to ensure engagement goals are met.
• Develop client reports and represent the company at open enrollment and education sessions.
• Travel up to 25% of the time to engage with clients in person.

Requirements

• 7+ years of experience managing enterprise B2B SaaS books of business.
• Professional experience in the healthcare and benefits industry.
• Proven track record of increasing engagement for medical benefits or healthcare SaaS solutions.
• Strong communication and presentation skills for sophisticated clients and brokers.
• Ability to thrive in a fast-paced startup environment.
• Must be based in the US to qualify for benefits and align with the target market.

Culture & Benefits

• Equity incentive plans.
• Flexible PTO.
• Comprehensive Medical, Dental, and Vision insurance.
• 401(k) retirement plan.
• Access to Teladoc Health.