Key Account Manager Mid-Market (SaaS)

TL;DR

Key Account Manager Mid-Market (SaaS): Managing a high-volume portfolio of customers to maximize renewals and upsell opportunities with an accent on automation and data-driven prioritization. Focus on building scalable account management motions and optimizing engagement strategies to drive ARR growth.

Location: Full remote possible anywhere in France

Company

hirify.global provides a collaborative learning platform designed to help companies scale their internal knowledge and training.

What you will do

• Manage a portfolio of 150+ mid-market clients ranging from 100 to 2,500 employees.
• Identify and execute renewal and upsell opportunities through automated campaigns and structured outreach.
• Segment and prioritize accounts using scalable tiering strategies.
• Collaborate with Client Success Partners, RevOps, and Marketing to optimize customer engagement.
• Analyze customer usage data to proactively identify expansion opportunities and mitigate churn risks.
• Build and optimize repeatable playbooks to improve portfolio performance at scale.

Requirements

• Must be based in France.
• 2+ years of experience in Account Management, BDR, or a sales-related revenue generation role.
• Proven professional experience within the SaaS industry.
• Experience working in fast-paced startup or scale-up environments.
• Native French and fluent English (B2+) proficiency.
• Strong active listening and verbal/written communication skills.

Culture & Benefits

• Work from home stipend and flexible working hours.
• Benefits package including medical insurance, lunch vouchers, and gym subscription.
• One month of parental leave for the second parent.
• Inclusive environment with 6 active ERGs (Mental Health, Women, LGBTQIA2S+, etc.).
• Strong commitment to Corporate Social Responsibility (CSR).

Hiring process

• Initial phone screen with Talent Acquisition.
• Discovery meeting and Case Study with the Coach and VP of Mid Market.
• Clarification meeting and Culture Fit interview with the Chief Revenue Officer.
• Reference checks and final offer.