Account Manager, Customer Success

Location: Remote within the candidate's home country; candidates must be located in Europe.

Company

hirify.global develops a SaaS advertising technology product powered by Generative AI to improve content creation for brands, small businesses, and creative professionals.

What you will do

• Own the commercial and strategic health of a portfolio of accounts, building relationships with budget owners and renewal decision-makers.
• Run QBRs, roadmap discussions, account plans, and renewal timelines with clear partnership narratives.
• Coordinate closely with Customer Success Technical Managers so platform feedback informs account strategy and priorities.
• Maintain accurate, complete, and client-ready account documentation, trackers, and presentation materials.
• Identify and pursue expansion and upsell opportunities based on client goals, usage patterns, and potential value.

Requirements

• 3–5 years of experience in customer success, account management, or client-facing commercial roles, preferably in SaaS, advertising, or marketing technology.
• Agency experience and experience managing 3–7 client accounts simultaneously.
• Experience owning renewals and growing accounts, with strong client-facing communication and presentation skills.
• Ability to work with account strategy, commercial structure, stakeholder relationships, and subscription-based business models.
• Experience creating and maintaining account documentation such as trackers, QBR decks, and account plans.
• Curiosity about how Generative AI is changing marketing and creative workflows.

Culture & Benefits

• Remote work from anywhere in the home country, with flexible working hours.
• 25 days of paid time off plus public holidays under a Flexible Time Off scheme.
• Health insurance or private medical cover.
• Monthly stipend for wellness, fitness, and learning and development.
• Enhanced parental leave for birth, adoption, or surrogacy.