Account Manager - Higher Education

Location: Toronto, Ontario, Canada; hybrid with three days per week in the office. Must be permitted to work and live permanently in Toronto.

Salary: CAD 75,000–96,000 per year; non-commission-based compensation model.

Company

hirify.global is an engagement software company whose platform helps organizations improve participation, understanding, and performance.

What you will do

• Own the commercial relationship with existing higher-education enterprise customers across North America.
• Drive revenue growth through renewals, upselling, expansion opportunities, and pipeline development.
• Manage renewals and reduce churn while measuring success through Net Revenue Retention.
• Assess business opportunities and use customer and sales data to support decisions and persuade stakeholders.
• Develop scalable customer expansion and customer success strategies.
• Collaborate with Customer Success, Sales, Marketing, Product, and Sales Operations teams.

Requirements

• At least one year of experience as a Customer Success Manager or Account Manager in SaaS.
• Sales experience with responsibility for achieving a sales quota.
• Strong negotiation, pipeline management, forecasting, and communication skills.
• Ability to evaluate business opportunities, use data for decision-making, and influence customers.
• Knowledge of software contract terms and conditions, with the ability to structure fair transactions.
• Permission to work and live permanently in Toronto, Ontario, Canada, and availability to work from the office three days per week.

Nice to have

• Bachelor’s or master’s degree in any field.

Culture & Benefits

• Inclusive and collaborative work environment with shared ownership.
• Professional development through a leadership program, external coaching, and relevant education.
• Career opportunities in a growing product company.
• Work-life balance, competitive benefits, and pension contributions.
• Sales compensation is non-commission based.