Benefits Operations Specialist

TL;DR

Benefits Operations Specialist (HR Tech): Managing and supporting global employee benefits plans with an accent on US PEO services, vendor coordination, and operational efficiency. Focus on streamlining benefit enrolment, resolving complex escalations in Zendesk, and developing standard operating procedures.

Location: Must be based in the AMER region

Salary: $35,250 — $89,250 USD

Company

Global HR platform simplifying international employment, payroll, and compliance for businesses of all sizes.

What you will do

• Provide support to employees and clients regarding benefit plans, pricing, coverage, and claims.
• Manage enrolment and unenrollment processes and handle benefits invoicing and billing.
• Resolve tickets and escalations via Zendesk and email with high precision.
• Develop and execute Standard Operating Procedures (SOPs) to streamline operations.
• Collaborate with internal departments to analyze customer needs and deliver improved benefit experiences.
• Maintain operational documentation in Notion and identify automation possibilities to optimize workflows.

Requirements

• Experience in HR Operations and Employee Benefits, specifically in the context of delivering US PEO services.
• Obsession with providing an excellent customer service experience.
• Strong organizational and time management skills.
• Fluent English (written and verbal).
• Ability to multitask effectively across various technical tools in a fast-paced environment.
• Must be located in the AMER region.

Culture & Benefits

• Fully hirify.global work environment with asynchronous working hours.
• Flexible paid time off and 16 weeks of paid parental leave.
• Mental health support services and a dedicated learning budget.
• Stock options, home office budget, and IT equipment provision.
• Budget for local in-person social events or co-working spaces.

Hiring process

• Async profile review followed by a recruiter interview.
• Async written challenge.
• Interviews with the Benefits Operations Manager and Director of Benefits.
• Async offer.