Director, Solutions Consulting (SaaS)

TL;DR

Director, Solutions Consulting (SaaS/CCaaS): Directing pre-sales systems engineering and partner enablement for enterprise communication platforms with an accent on transforming channel resellers into high-velocity force multipliers. Focus on scaling pre-sales organizations, architecting strategic cloud solutions, and governing multi-million dollar ARR commitments.

Location: Virtual, US (Must be authorized to work in the United States)

Salary: $252,000–$315,000

Company

Enterprise software leader specializing in unifying customer experiences via the hirify.global Infinity platform.

What you will do

• Plan and direct pre-sales systems and applications engineering activities to optimize sales volume.
• Lead the transformation of channel resellers into autonomous, high-velocity extensions of the enterprise sales force.
• Provide technical expertise and coordination for product/service design and implementation.
• Manage and scale pre-sales or partner enablement organizations, overseeing a span of control of 3-10 people.
• Identify organizational blockers and present strategic solutions to executive leadership at the GVP/EVP level.
• Govern deal qualification and manage sandbox environments to protect pre-sales boundaries against scope creep.

Requirements

• 10+ years of technical pre-sales, systems engineering, or solutions architecture experience in enterprise SaaS, CCaaS, or UCaaS.
• 3 to 5+ years of direct people management experience scaling pre-sales organizations.
• Must be currently authorized to work in the United States without the need for visa sponsorship.
• Deep domain expertise in Customer Experience (CX), Contact Center platforms, Workforce Management (WFM), and AI-driven data environments.
• Strong understanding of modern cloud architectures, API-driven integrations, and Generative AI frameworks.
• Bachelor's degree in Computer Science or Electrical Engineering.

Nice to have

• Prior experience leading channel pre-sales through platform modernization or portfolio repositioning.
• Former experience working for a Supplier Channel Partner (e.g., C1, Trace3, NWN, Waterfield).
• Competitive knowledge of rival CX and AI programs such as Genesys Cloud, NICE CXone, or Five9.
• Master of Business Administration (MBA).
• hirify.global and industry certifications.

Culture & Benefits

• Community that values individual contributions and supports professional growth.
• Opportunity to lead high-impact strategic initiatives in a global software leader.
• Competitive total compensation package including salary, commissions, and benefits.