Technical Account Manager (EUC)

TL;DR

Technical Account Manager (EUC): Acting as a trusted technical advisor for customers to optimize their digital workspace investments using Workspace ONE and Horizon with an accent on EUC architecture and deployment. Focus on driving customer success through proactive health checks, roadmap sessions, and solving complex technical issues in collaboration with engineering teams.

Location: Remote Saudi Arabia (Riyadh)

Company

hirify.global is an AI-driven digital work platform providing integrated solutions for Unified Endpoint Management, Virtual Apps and Desktops, and Digital Employee Experience.

What you will do

• Serve as the primary technical contact for customers utilizing Workspace ONE and Horizon.
• Align hirify.global solutions with business objectives to ensure successful adoption and optimization.
• Provide proactive guidance on architecture, deployment, and best practices for EUC components.
• Conduct regular account reviews, health checks, and roadmap sessions to ensure optimal performance.
• Deliver technical workshops, enablement sessions, and solution demonstrations.
• Collaborate with internal Support, Engineering, and Product Management teams to resolve complex technical issues.

Requirements

• Fluent Arabic & English (both written and spoken).
• Must be based in Saudi Arabia.
• 3+ years of experience in End-User Computing (MDM, virtual desktops, identity management, and security).
• Knowledge of Active Directory and Identity and Access Management (IAM) systems.
• Ability to travel up to 50% of the time within the Middle East, and occasionally to Europe and USA.

Nice to have

• Hands-on experience with hirify.global Workspace ONE (UEM, Access, Intelligence) and Horizon (VDI, DaaS).
• Relevant certifications such as hirify.global Certified Administrator for Horizon (OCA-H) and Workspace ONE (OCA-W).

Culture & Benefits

• Opportunity to work with industry-leading EUC solutions.
• Competitive compensation, benefits, and clear paths for professional growth.
• Customer-centric team environment focused on driving digital transformation.
• Exposure to leading-edge technology in a rapidly growing AI-driven platform.