Manager, Technical Account Management (SaaS)

TL;DR

Manager, Technical Account Management (SaaS): Leading a global team of technical account managers to deliver exceptional service across the hirify.global platform portfolio with an accent on operational efficiency, process improvement, and cross-functional collaboration. Focus on driving customer success, mentoring team members, and aligning service delivery with organizational growth objectives.

Location: Must be based in Germany (Frankfurt or Munich)

Company

hirify.global is a global leader in AI-powered experience orchestration, empowering organizations to deliver personalized customer and employee experiences through the hirify.global Cloud platform.

What you will do

• Lead and mentor a high-performing team of technical account managers to ensure successful service execution.
• Define and implement strategic service delivery models to meet evolving customer needs and business metrics.
• Build and maintain strong relationships with internal leadership and external partners to break silos and drive collaboration.
• Establish key performance indicators (KPIs) and benchmarks to measure and improve team performance.
• Represent the Customer Success organization during pre-sales cycles and RFP responses.
• Act as a point of contact for critical customer situations to ensure positive representation of the brand.

Requirements

• Fluency in German and English is mandatory.
• 5-8 years of experience managing customer-facing, business, or technical teams in a dynamic environment.
• Strong understanding of cloud-based delivery models and communications technology.
• Ability to engage effectively at Director and C-level with partners and customers.
• Must be based in Germany (Frankfurt or Munich).
• Willingness to travel at least 20% of the time.

Culture & Benefits

• Opportunity to work with a global team of over 6,000 employees.
• Independence to take ownership of work and make a significant impact.
• Commitment to diversity, equity, and inclusion in the workplace.
• Access to comprehensive company benefits and perks.
• Focus on professional development and career growth within the organization.