Technical Account Manager (AI Observability)

TL;DR

Technical Account Manager (AI Observability): Helping customers deploy and operationalize an endpoint AI observability platform with an accent on technical relationship management and cross-functional coordination. Focus on translating customer requirements into scalable implementation plans and resolving complex technical issues in enterprise environments.

Location: Remote (Must be based in the United States or Canada)

Salary: $158,000 – $250,000 + Equity

Company

hirify.global is building an endpoint AI observability platform to maximize the productivity and safety of AI adoption for organizations.

What you will do

• Serve as the primary technical point of contact for customer accounts to ensure successful deployment and satisfaction.
• Lead product demonstrations, proof-of-value engagements, and technical workshops for customers and partners.
• Translate customer requirements into scalable implementation plans, coordinating with internal teams for delivery.
• Troubleshoot and resolve technical issues, leveraging internal engineering and security teams.
• Develop and maintain technical documentation to support customer implementations and best practices.
• Act as a customer advocate by providing feedback and enhancement requests to product and engineering teams.

Requirements

• 3+ years of experience in technical account management, sales engineering, or a similar customer-facing technical role.
• Solid background in endpoint security, endpoint management, or IT systems in enterprise environments.
• Proven ability to explain complex security concepts to technical and executive-level audiences.
• Strong communication skills and a customer-first mindset.
• Ability to thrive in fast-paced startup environments with minimal oversight.
• Must be based in the US or Canada.

Culture & Benefits

• Fully remote team culture built on trust, autonomy, and high standards.
• Generous healthcare benefits.
• Flexible PTO.
• Home-office support.
• Equity ownership options.