Manager, Oncology Provider Experience (Healthcare)

TL;DR

Manager, Oncology Provider Experience (Healthcare): Designing and leading a 'White Glove' Provider Program to ensure a frictionless onboarding experience for oncology providers with an accent on operational scalability and data-driven service delivery. Focus on building automated communication frameworks, mentoring a CSM team, and integrating CRM automations to drive provider adoption.

Location: US Remote

Company

hirify.global is a global leader in cell-free DNA (cfDNA) testing dedicated to oncology, women’s health, and organ health.

What you will do

• Architect and implement the "White Glove" infrastructure, including standardized email templates, outreach cadences, and automated triggers.
• Manage and mentor a team of 4 Customer Success Managers, providing coaching on provider engagement and data-driven account management.
• Build and maintain reporting tools and dashboards utilizing Snowflake and PowerBI to track KPIs and provider health scores.
• Define the "Success Framework" for new provider onboarding to establish benchmarks for frictionless transitions.
• Lead the integration of CRM automations and communication platforms to scale high-touch service without increasing manual labor.
• Quantify the ROI of the White Glove program, reporting on provider retention and test utilization to executive leadership.

Requirements

• Bachelor's degree required; MBA or advanced degree in Healthcare/Bio-Tech preferred.
• 7+ years of experience, with at least 2 years in a leadership capacity within Customer Success or Sales Operations.
• Technical mastery of CRM and Data tools, specifically experience building automations in Snowflake, PowerBI, or similar stacks.
• Must be based in the United States.
• Background in Oncology or Molecular Diagnostics is highly desired.
• Proven experience creating operational processes and templates from scratch in fast-paced environments.

Culture & Benefits

• Comprehensive medical, dental, vision, life, and disability plans for employees and dependents.
• Free genetic testing and fertility care benefits for employees and their immediate families.
• 401k and commuter benefits.
• Pregnancy and baby bonding leave.
• Generous employee referral program.