Senior Revenue Operations Manager

TL;DR

Senior Revenue Operations Manager: Own operations for Customer Success (CS) and Solution Design and Delivery (SD&D) with an accent on strategy, systems, processes, analytics, and enablement. Focus on designing and automating scalable workflows in Salesforce, improving post-sales metrics (NRR, churn risk, time-to-go-live), and leading operational change with senior stakeholders.

Company

hirify.global builds technology that helps merchants grow with trusted customer relationships and frictionless, fraud-free commerce.

What you will do

• Own CS operations end to end: account health monitoring and alerting, renewal/expansion workflows, lifecycle process design, and book-of-business management.
• Own SD&D operations in Salesforce: implementation tracking, milestone forecasting, onboarding risk signal detection, and Sales-to-post-sales handoff workflows.
• Build and maintain CS/SD&D analytics and reporting infrastructure, including notification and signal delivery systems.
• Serve as Salesforce system administrator for CS/SD&D (flows, validation rules, permission sets, assignment rules, and custom configurations) under RevOps governance.
• Automate manual reporting, data cleanup, and recurring administrative work into repeatable processes.
• Partner with CS and SD&D leadership to identify operational gaps, scope improvements, and drive them to completion; manage RevOps projects and communicate proactively.

Requirements

• Location: United States (Remote)
• Proactive, self-directed operating style with the ability to connect operational improvements to business outcomes.
• Strong stakeholder management and communication across multiple organizations; ability to redesign cross-functional processes without formal authority.
• Proven ability to convert manual, recurring work into automated, scalable solutions.
• Salesforce admin proficiency: record-triggered/scheduled/autolaunched flows, validation rules, permission sets, and custom objects with governance best practices.
• Background in Revenue Operations, CS Operations, or Post-Sales Operations with exposure to both customer success and implementation/technical teams.

Culture & Benefits

• 100% remote work with occasional travel for company/team onsite events (about once per quarter).
• Unlimited discretionary time off, paid parental leave (12 weeks), and health/dental/vision insurance.
• 401(k) match, stock options, and an annual performance bonus (up to 10% of base salary).
• Flexible Spending Account (FSA), short-term and long-term disability insurance, and life insurance.
• Dedicated learning budget through Learnerbly and on-demand therapy for employees and dependents.

Hiring process

• Interviews focused on operational ownership, stakeholder collaboration, and Salesforce/RevOps execution.
• Evaluation of experience turning manual processes into automated, scalable solutions.