Planning & Support Team Manager (Motor Engineering)

TL;DR

Planning & Support Team Manager (Motor Engineering): Leading the Field Motor Engineering Planning & Support team to ensure high-quality claims and engineering activity delivery with an accent on team performance and operational excellence. Focus on managing KPIs/SLAs, route planning, and handling complex claims escalations.

Location: Remote (Must be based in the United Kingdom)

Company

A specialist professional services and technology firm partnering with leading insurance and global businesses to manage risk, transform core processes, and grow.

What you will do

• Lead, coach, and motivate a high-performing team through regular 1:1s and development planning.
• Deliver and maintain KPI and SLA performance targets while overseeing route planning and inspection scheduling.
• Handle complex claims and high-level escalations from customers, insurers, and repairers.
• Analyze Management Information (MI) and reports to identify trends and drive process optimization.
• Lead business change initiatives and ensure compliance with Health & Safety and company policies.
• Collaborate with account management teams to build and maintain strong client relationships.

Requirements

• Proven experience in a Team Manager or leadership role.
• Professional background in motor engineering, claims, or insurance operations.
• Strong understanding of Audatex or similar estimating systems.
• Experience working in a commercial, KPI-driven environment.
• Must be based in the United Kingdom.

Culture & Benefits

• Professional growth through a leadership training programme and funding for professional qualifications.
• Comprehensive financial package including pension, life assurance, and a hirify.global Incentive Plan.
• Focus on wellbeing with a 24/7 confidential helpline (EAP), wellbeing center, and flexible working.
• Generous leave starting at 25 days, with increases based on tenure.
• Inclusive employment policies including menopause, fertility, and sabbatical support.

Hiring process

• CV Review and Initial Phone Call.
• Interview.
• Offer.