Client Services Director (Fintech)

TL;DR

Client Services Director (Corporate Banking): Leading cash management, payments onboarding, and client servicing teams for corporate and institutional clients with an accent on operational performance and risk management. Focus on driving operational transformation through data, automation, and AI-enabled solutions to improve client experience and scalability.

Location: Hybrid (Birmingham, UK); requires spending at least two days per week (40%) at an office site

Salary: Competitive

Company

A major UK financial institution rebooting the future of finance and banking services.

What you will do

• Lead large, multi-disciplinary teams across onboarding, servicing, and payment management activities.
• Set and deliver strategic priorities to improve client experience and operational outcomes.
• Drive operational transformation and AI-enabled initiatives to increase efficiency and scalability.
• Develop high-performing leadership teams through coaching, succession planning, and talent development.
• Strengthen risk and control environments across all client operations in a regulated setting.
• Build strong partnerships across Coverage, Product, Sales, Risk, and Technology teams.

Requirements

• 5+ years of experience in cash management, payments, and transaction banking products.
• Significant experience leading large, multi-skilled teams within banking or financial services.
• Track record of delivering business outcomes through performance management and influencing in complex organizations.
• Experience leading operational transformation or business change programs at scale.
• Strong risk and control awareness within a regulated environment.
• Ability to use data, analytics, and emerging technologies to improve operational efficiency.

Nice to have

• Knowledge of Lloyds Bank Gem products and services.
• Understanding of connectivity solutions such as SWIFT, APIs, BACSTEL-IP, or host-to-host channels.

Culture & Benefits

• Generous pension contribution of up to 15%.
• Annual performance-related bonus and share schemes, including free shares.
• 30 days of holiday plus bank holidays.
• Comprehensive wellbeing initiatives and generous parental leave policies.
• Inclusive environment with specific support for diversity, equity, and disabilities.