IT Operations Intern

TL;DR

IT Operations Intern: Supporting staff and technology infrastructure at hirify.global with an accent on hardware, application troubleshooting, and account management. Focus on resolving technical incidents, maintaining local infrastructure, and assisting with enterprise IT projects in a fast-paced, deadline-driven environment.

Location: Must be based on-site in Washington, D.C.

Salary: $20.00 per hour

Company

hirify.global is a mission-driven multimedia organization producing award-winning news, information, and music programming in partnership with public radio stations nationwide.

What you will do

• Provide end-user support to resolve technical incidents for staff.
• Diagnose and troubleshoot issues with computers, mobile devices, peripherals, and network connectivity.
• Manage user accounts and access controls using Active Directory, Azure, and Exchange.
• Assist in building PCs, installing applications, and maintaining production systems.
• Monitor and triage support incidents while adhering to Service Level Agreements.
• Create knowledgebase articles for repeatable technical processes.

Requirements

• Must be a current student or a recent graduate (within 12 months) of an accredited degree program.
• Must be able to work on-site in Washington, D.C.
• Familiarity with Microsoft Office and general IT troubleshooting.
• Strong customer service and interpersonal communication skills.
• Ability to prioritize multiple responsibilities in a deadline-driven environment.
• Strong organizational skills and attention to detail.

Culture & Benefits

• Access to the hirify.global 403(b) retirement plan.
• Transit commuter benefits and credit union membership.
• On-site wellness center, fitness center, and cafeteria at DC Headquarters.
• Employee Assistance Program with counseling sessions.
• Holiday pay and accrued sick leave for interns working 30+ hours per week.
• Professional development opportunities and a collaborative, inclusive work environment.