Document Distribution Operations Manager (Fintech)

TL;DR

Document Distribution Operations Manager (Fintech): Leading front-line professional support teams to optimize document distribution and operational efficiency with an accent on people leadership and process optimization. Focus on resource management, performance metrics, and ensuring compliance with financial regulations.

Location: Must be based in the USA

Salary: $81,537 - $110,315 per year

Company

hirify.global is a financial services organization committed to helping clients be wise with money and live balanced, generous lives.

What you will do

• Lead, coach, and develop high-performing front-line professional support teams.
• Manage work distribution, resource allocation, and staffing levels within the operational unit.
• Develop and monitor team goals, priorities, and performance metrics to analyze variances and take corrective action.
• Resolve escalated customer cases and complex inquiries to ensure client satisfaction.
• Partner with legal and compliance departments to ensure all operations adhere to pertinent laws and regulations.
• Lead divisional projects and operational improvements to enhance overall unit performance.

Requirements

• College degree or equivalent experience.
• Demonstrated experience in people and process leadership.
• 99 license required or must be obtained within 90 days of hire.
• Strong communication and interpersonal skills, focusing on conflict management and coaching.
• Experience leading change and significantly improving operational processes.
• Knowledge of financial products and systems (preferred).

Culture & Benefits

• Comprehensive health benefits: medical, dental, vision insurance, HSA, and FSA.
• Financial security: 401k, pension, and life/disability insurance.
• Generous time off: 20 days PTO, 10 paid company holidays, and Volunteer Time Off.
• Family support: paid parental leave and Employee Assistance Program (EAP).
• Well-being benefits and annual or long-term incentive bonuses.