Customer Support Specialist (Incident Resolution) (Traveltech)

TL;DR

Customer Support Specialist (Incident Resolution) (Traveltech): resolving client issues and coordinating with suppliers in the travel-tech sector with an accent on rapid problem solving and incident management. Focus on managing retail and corporate client requests via CRM and improving operational smoothness.

Location: Remote (Must be based in Peru or Argentina)

Salary: 750 - 1050 EUR gross

Company

hirify.global is a fast-growing international travel-tech company focused on providing seamless booking experiences.

What you will do

• Resolve client issues for retail and corporate accounts using the CRM system.
• Provide expert advice to clients regarding bookings and company products.
• Coordinate with hotels and suppliers via email and phone to resolve incidents.
• Maintain and utilize internal databases and CRM systems efficiently.

Requirements

• English: Upper Intermediate (B2) proficiency (spoken and written).
• Location: Must be based in Peru or Argentina.
• Strong soft skills, including empathy, politeness, and stress-resistance.
• Ability to learn quickly and maintain a results-focused approach.
• Possession of a functioning computer and microphone.

Nice to have

• Experience or knowledge of the travel business and booking systems.

Culture & Benefits

• Fully remote work environment.
• Flexible schedule: 2 days on / 2 days off.
• Access to seminars, trainings, and corporate support for attending conferences.
• Corporate discounts on hotels and other travel services.
• Opportunity to work within a young, active, and international team.

Hiring process

• Initial application and skill assessment.
• Interview with the HR team.
• Internet speed test to ensure remote work readiness.