Trilingual Customer Support Agent (Logistics)

TL;DR

Trilingual Customer Support Agent (Logistics): Providing front-line support to drivers and fleet managers in the USA and Canada with an accent on multilingual communication in English, Spanish, and Russian. Focus on troubleshooting ELD Logbook systems and identifying product improvements to enhance user retention.

Location: Remote (Mexico)

Company

hirify.global provides hardware and software solutions, including ELD Logbooks and Fleet Management systems, for trucking companies in the USA and Canada.

What you will do

• Provide front-line support and occasional sales assistance to drivers and fleet managers.
• Communicate effectively with users in English, Spanish, and Russian.
• Assist users with basic smartphone and tablet configurations for company software.
• Identify areas for product and service improvements to increase customer satisfaction.
• Participate in implementing solutions to drive user growth and retention.

Requirements

• Fluency (oral and written) in English, Russian, and Spanish.
• At least 1 year of experience in customer support or sales servicing English-speaking customers.
• Tech-savvy with familiarity in basic smartphone and tablet configurations.
• Reliable high-speed internet and own laptop/desktop with a headset.
• Must be based in Mexico.

Nice to have

• Familiarity with Helpdesk/CRM software such as Zendesk.
• Experience or knowledge within the trucking and logistics industry.

Culture & Benefits

• Full-time remote work-from-home arrangement.
• Opportunity to grow quickly into upper-level positions within a growing technology company.
• Impact-driven environment where team players can influence organizational success.