Trilingual Customer Support Agent (English/Spanish/Russian)

Location: Remote, based in Mexico City, Mexico

Company

hirify.global provides hardware and software solutions, including ELD Logbook and Fleet Management systems, for trucking companies in the USA and Canada.

What you will do

• Provide frontline customer support to drivers and fleet managers.
• Communicate with English-, Spanish-, and Russian-speaking customers.
• Provide occasional sales assistance.
• Identify opportunities to improve products and services.
• Participate in solution implementations that increase customer satisfaction, user growth, and retention.

Requirements

• Fluent written and spoken English, Russian, and Spanish.
• At least one year of experience in customer support or sales serving English-speaking customers.
• Basic knowledge of smartphone and tablet configuration.
• Reliable high-speed internet connection and a personal computer with a headset.
• Ability to work remotely from Mexico.

Nice to have

• Experience with helpdesk or CRM software such as Zendesk.
• Familiarity with the trucking or logistics industry.

Culture & Benefits

• Full-time remote work-from-home position.
• Opportunity to contribute to product and service improvements.
• Growth opportunities toward upper-level positions.