Customer Support Representative

TL;DR

Customer Support Representative: Providing high-quality assistance to authors throughout the post-production publishing process with an accent on case management and platform navigation. Focus on resolving inquiries via phone, email, and chat while utilizing CRM and eCommerce tools to ensure a seamless author experience.

Location: Must be based in Córdoba, Argentina (with potential for future hybrid work).

Company

hirify.global is a fast-growing book publishing platform that leverages AI and human expertise to simplify the professional publishing process for authors worldwide.

What you will do

• Provide exceptional support to authors via phone, email, and chat.
• Manage and resolve customer cases using Salesforce.
• Serve as the primary point of contact for post-publication inquiries including royalties and book copies.
• Collaborate with internal teams to improve support processes.
• Maintain accurate tracking and follow-ups for all customer interactions.
• Multitask across various platforms while maintaining professional communication standards.

Requirements

• Fluent English proficiency with excellent grammar and communication skills.
• Experience with CRM and eCommerce platforms such as Salesforce, Metorik, or WooCommerce.
• Availability for flexible hours, including late evenings in the EST time zone and potential weekend shifts.
• Strong organizational and multitasking capabilities.
• Ability to work independently and take ownership of customer cases.
• Must be based in Córdoba, Argentina and open to a future hybrid work model.

Nice to have

• Prior experience in a remote support role.
• Familiarity with eCommerce operations.
• Ability to adapt quickly in a fast-paced startup environment.

Culture & Benefits

• Remote work environment with a flexible schedule.
• Opportunity to work within a collaborative international team.
• Professional growth and training opportunities.
• Direct impact on author satisfaction and company mission.