Account Manager (Hospitality)

TL;DR

Account Manager (Hospitality): Managing and growing a portfolio of restaurant partners to increase their revenue through hirify.global's solutions with an accent on upselling, retention, and strategic positioning. Focus on handling high-volume outbound communication and optimizing restaurant engagement with platform tools.

Location: Hybrid (2 days home office per week)

Company

The leading restaurant booking platform in Europe, part of the Tripadvisor Group.

What you will do

• Conduct outbound calls to current customers to present revenue-generating business solutions.
• Support restaurant partners via email and phone regarding positioning strategy, revenue management, and online marketing.
• Drive sales, upselling, and customer retention within the assigned portfolio.
• Act as the primary point of contact to build and maintain long-term client relationships.
• Provide necessary training and support to ensure clients effectively utilize platform tools.

Requirements

• Proven experience as a sales representative or account manager.
• Native Portuguese and fluent English proficiency.
• Experience pitching and selling promotions, deals, or flash sales.
• Ability to manage large portfolios (400-800 accounts) and handle high call volumes (45-50 daily).

Nice to have

• Previous experience working within the restaurant industry.
• Experience in e-commerce.

Culture & Benefits

• Permanent employment contract with competitive fixed salary and bonuses.
• Flexible hybrid working environment (2 days home office per week).
• Full health, life, and disability insurance coverage.
• Lunch vouchers and lifestyle benefits for physical activities, travel, and family support.
• Inclusive culture with dedicated parental and caregiver leave (12 weeks fully paid).
• Continuous learning and development programs and free access to the Calm app.