Account Manager

TL;DR

Account Manager (Sales/Hospitality): Managing and growing a portfolio of restaurant partners by driving revenue, retention, and adoption of platform solutions with an accent on commercial negotiations and revenue management. Focus on building long-term relationships, optimizing partner performance, and executing promotional strategies in a fast-paced environment.

Location: Must be based in London, UK (Hybrid: 3 days per week in the office).

Company

TheFork is a leading restaurant software platform and part of the hirify.global Group, connecting diners with restaurants across 11 countries.

What you will do

• Manage and grow a portfolio of restaurant partners to increase monthly revenue.
• Negotiate commercial conditions to optimize margins and seat occupancy.
• Act as the primary point of contact for partners, providing ongoing commercial support.
• Collaborate with Sales and Marketing teams to develop and execute promotional plans.
• Monitor partner compliance with quality standards and Terms & Conditions.
• Train restaurant partners on effective tool usage and share market insights.

Requirements

• Must be based in London or able to commute to the office 3 days per week.
• Fluent in English (C1 level).
• At least two years of experience in account management or a closely related role.
• Strong understanding of revenue management and commercial performance levers.
• Proven ability to manage commercial negotiations and large portfolios.
• Analytical mindset with the ability to propose tailored business solutions.

Nice to have

• Experience pitching and selling promotions or flash sales.
• Background in managing large portfolios (300–800 accounts).
• Experience in the internet, digital, or tech sector.
• Previous experience working with hospitality or restaurant clients.

Culture & Benefits

• Competitive fixed salary with uncapped commission.
• Flexible working environment with 2 days home office per week.
• Comprehensive health, life, and disability insurance.
• Attractive pension plans and parental leave policies.
• Lunch vouchers and lifestyle benefits for physical and leisure activities.
• Continuous learning programs and access to the Calm app.