Manager, Account Management (SaaS)

TL;DR

Manager, Account Management (SaaS): Leading a team of Account Managers to drive customer expansion, retention, and revenue growth across global accounts with an accent on leadership, revenue targets, and strategic account planning. Focus on scaling a high-performing team, managing US-based enterprise clients, and optimizing CRM operational efficiency.

Location: Medellín, Colombia

Company

hirify.global is a leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide.

What you will do

• Recruit, mentor, and develop a high-performing Account Management team in Medellín.
• Drive revenue growth through upsells, cross-sells, and renewals across assigned portfolios.
• Develop and maintain executive-level relationships with key stakeholders, primarily US-based clients.
• Monitor pipeline, forecast accuracy, and KPIs such as ARR growth, retention, and churn.
• Collaborate with Sales, Customer Success, and Product teams to improve adoption and satisfaction.
• Analyze account performance to identify growth trends and provide insights to leadership.

Requirements

• Fluent English (C1/C2) required to support US-based customers.
• Proven experience in Account Management, Customer Success, or Sales within a SaaS or technology environment.
• Prior experience leading or mentoring a team with measurable results.
• Track record of driving revenue growth and customer retention for mid-market or enterprise clients.
• Proficiency with CRM tools such as Salesforce or HubSpot.
• Strong analytical mindset and negotiation skills.

Culture & Benefits

• Competitive compensation and performance-based bonus structure.
• Private health insurance and wellness benefits.
• Paid time off and holidays.
• Career growth opportunities within a global technology company.
• Exposure to international clients and leadership.