File Handler Assistant (Counter Fraud)

TL;DR

File Handler Assistant (Counter Fraud): Undertaking delegated actions in case strategies for fraud claims with an accent on procedural drafting, investigations, and evidential reviews. Focus on managing case files pro-actively and ensuring full compliance with court timetables and SRA regulations.

Location: Hybrid; attendance at the Bolton office is required at least 1 day per week

Company

Keoghs (part of hirify.global) is a leading provider of legal and claims solutions to insurers and businesses, managing over £1bn in insurer claims annually.

What you will do

• Execute delegated tasks for various fraud types, including bogus passengers, staged accidents, and organised crime.
• Draft procedural court documents and settlement documentation.
• Perform evidential reviews, assess evidence, and liaise with policyholders and witnesses.
• Collaborate with counsel and instruct internal or external experts.
• Negotiate third-party costs in accordance with the Civil Procedure Rules (CPR).
• Maintain case management systems and ensure strict adherence to SRA Standards & Regulations.

Requirements

• Established interest in law via further education (e.g., LPC or ILEX) or experience in a process-driven legal environment.
• Proven experience in drafting court documents and a solid understanding of legal processes.
• Strong communication and telephone skills for professional interaction at all levels.
• Ability to analyze evidence and prioritize tasks using initiative under pressure.
• Good literacy and IT skills.
• Must be based in or able to commute to the Bolton office at least once per week.

Culture & Benefits

• 25 days holiday per year with the option to buy or sell 3 days.
• Comprehensive health support including Simply Health Care Cash Plan and WeCare (24/7 online GP and mental health support).
• Pension contribution: 5% Employee / 3% Employer.
• Financial and wellness perks: Cycle to Work, Tech Scheme, Season Ticket Loan, and Gym Flex.
• Death in service benefit after one year of service.

Hiring process

• Application and CV review.
• Initial phone call.
• Interview.
• Offer.