Senior Group Manager, Customer Success (Medtech)

TL;DR

Senior Group Manager, Customer Success (Medtech): Leading a team of Customer Success Managers to drive member engagement, retention, and revenue growth within the employer-sponsored health benefits space with an accent on operational consistency and risk management. Focus on maximizing customer value, overseeing revenue forecasting, and collaborating cross-functionally to incorporate the voice of the customer into the product.

Location: Remote (USA)

Salary: $134,000 - $184,000

Company

hirify.global is a leading provider of evidence-based mental health care using an AI-powered platform to improve access and clinical outcomes.

What you will do

• Hire and develop a high-performing team of Customer Success Managers while ensuring operational consistency.
• Drive team accountability for core KPIs, including renewal rates, customer retention, and net-new revenue expansion.
• Lead risk management strategies to address talent, relationship, and revenue risks across assigned segments.
• Manage executive-level client engagement and high-visibility clinical or operational escalations.
• Collaborate with Partnerships, Marketing, Clinical, and Product teams to ensure the voice of the customer is reflected across business units.
• Oversee monthly revenue forecasting and deploy strategies to mitigate financial risks.

Requirements

• 10+ years of work experience in a high-growth, fast-paced environment.
• 5+ years of management experience.
• Experience in employer-sponsored health benefits space required.
• Must be based in the USA.
• Experience with tools such as Salesforce and Tableau.
• Excellent communication skills with the ability to build relationships at all organizational levels.

Nice to have

• Experience with Gainsight.
• Passion for mental health and changing the healthcare landscape.

Culture & Benefits

• Comprehensive healthcare coverage including medical, dental, vision, and FSA/HSA.
• Equity in the company through discretionary restricted stock units.
• 401K with up to 3% matching.
• Competitive paid time off, including vacation, sick days, and parental leave.
• Monthly tech allowance and various well-being perks and activities.
• Access to Lyra's own coaching and therapy services.