Customer Success Manager, SMB (SaaS)

TL;DR

Customer Success Manager, SMB (SaaS): Managing and growing small-medium sized accounts in Greater China by driving platform adoption and strategic value with an accent on client engagement and retention. Focus on reducing churn, identifying upsell opportunities, and building long-term client relationships.

Location: Hybrid in Singapore

Company

hirify.global is a public digital intelligence platform that provides comprehensive data and solutions to help businesses optimize their digital strategies.

What you will do

• Act as the primary point of contact and trusted advisor for assigned SMB accounts.
• Drive platform adoption and ensure clients achieve their business goals using the hirify.global platform.
• Identify and mitigate churn risks through proactive engagement and strategic support.
• Manage account renewals and uncover upsell opportunities throughout the customer lifecycle.
• Develop deep subject matter expertise across all hirify.global products and offerings.
• Create high-quality client-facing materials to demonstrate business value and ROI.

Requirements

• Fluent in English and Chinese (written and spoken).
• Must be based in Singapore to support the hybrid work model.
• 3+ years of experience in a client-facing role, preferably within a SaaS company.
• Solid understanding of the digital marketing space and current trends.
• Analytical mindset with the ability to diagnose problems and identify effective solutions.
• Strong relationship-building skills and the ability to establish trust quickly.

Nice to have

• Fluency in Cantonese.

Culture & Benefits

• Hybrid work environment combining in-office collaboration with partial home-based work.
• Access to an industry-leading digital intelligence product.
• Culture of open dialogue where employees are empowered to bring new ideas to the table.
• Competitive compensation packages and a strong emphasis on community with regular team events.
• Comprehensive career growth opportunities, including personalized coaching and learning solutions.
• Commitment to diversity, inclusivity, and mutual respect in a global workplace.