Sr. Manager, Voice of the Customer Program (CX)

TL;DR

Sr. Manager, Voice of the Customer Program (CX): Leading the Voice of the Customer program to translate user feedback into actionable insights for the Xvantage digital platform with an accent on strategic leadership and cross-functional collaboration. Focus on reducing product friction, scaling CX programs in high-growth environments, and driving measurable business outcomes.

Location: Irvine, CA, United States

Salary: $116,000 - $197,200 per year

Company

Leading technology company for the global information technology ecosystem, connecting technology manufacturers and cloud providers to B2B experts.

What you will do

• Define and build the Voice of the Customer program, synthesizing diverse data sources into actionable insights.
• Collaborate with UX Design, Product Management, Data Science, and Engineering to improve the Xvantage platform.
• Develop processes to reduce friction and evangelize CX best practices across the organization.
• Communicate data-driven recommendations and progress to senior executive leadership.
• Drive cross-organizational decisions to deliver tangible customer experience improvements.
• Foster an inclusive and collaborative team culture focused on creativity and growth.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• 10+ years of experience in UX, CX, Product Management, or Program Management.
• Minimum 2 years of experience in leadership roles.
• Proven track record of leading international CX programs with measurable impact.
• Proficiency in qualitative/quantitative data synthesis and modern AI capabilities.
• Experience in agile environments partnering with product and engineering teams.

Nice to have

• Familiarity with accessibility and inclusive design standards.
• Basic understanding of front-end development or technical constraints.

Culture & Benefits

• Healthcare benefits and wellbeing programs.
• 401(k) plan with company match.
• Paid time off and parental leave.
• Short-term and long-term disability coverage.
• Basic life insurance.