Technical Customer Success Manager (SaaS)

TL;DR

Technical Customer Success Manager (SaaS): Managing the full journey for API customers, from onboarding and integration to expansion and long-term growth with an accent on technical partnership and account health. Focus on driving Net Revenue Retention (NRR), troubleshooting API integrations, and bridging the gap between customers and the Product team.

Location: Must be based in Europe (Remote)

Company

hirify.global provides creator data to help businesses and agencies navigate the creator economy.

What you will do

• Manage a portfolio of API customers to drive adoption, build success plans, and ensure renewals.
• Lead the end-to-end onboarding process, creating integration plans to ensure customers reach first value quickly.
• Act as the primary technical bridge between customers and the Product team to help shape future features.
• Drive Net Revenue Retention (NRR) by identifying and closing expansion opportunities.
• Collaborate with Sales, Support, and Marketing to create customer-facing guides and resolve technical issues.

Requirements

• 2+ years of experience in Customer Success or Account Management supporting technical B2B SaaS customers.
• Must be based in Europe.
• Comfortable discussing APIs, integrations, and data flows without necessarily being a coder.
• Top-notch written and spoken English skills.
• Proven experience working in a fast-paced startup or scaleup environment.
• Strong organizational skills and a proactive, ownership-driven mindset.

Nice to have

• Experience with creator data or influencer marketing.
• Familiarity with CS and billing tools such as Vitally, Intercom, or Stripe.
• Basic coding experience, such as writing small scripts or using SQL.

Culture & Benefits

• Fully remote work arrangement with flexible working hours.
• Unlimited paid vacation time to support a balanced life.
• Budget for personal development, including courses, books, and conferences.
• High level of autonomy and ownership with minimal corporate red tape.
• Supportive team environment with an onboarding buddy to assist your start.