Technical Customer Success Manager (SaaS)

Location: Must be based in Europe (Remote)

Company

hirify.global provides creator data to help businesses and agencies navigate the creator economy.

What you will do

• Manage a portfolio of API customers to drive adoption, build success plans, and ensure renewals.
• Lead the end-to-end onboarding process, creating integration plans to ensure customers reach first value quickly.
• Act as the primary technical bridge between customers and the Product team to help shape future features.
• Drive Net Revenue Retention (NRR) by identifying and closing expansion opportunities.
• Collaborate with Sales, Support, and Marketing to create customer-facing guides and resolve technical issues.

Requirements

• 2+ years of experience in Customer Success or Account Management supporting technical B2B SaaS customers.
• Must be based in Europe.
• Comfortable discussing APIs, integrations, and data flows without necessarily being a coder.
• Top-notch written and spoken English skills.
• Proven experience working in a fast-paced startup or scaleup environment.
• Strong organizational skills and a proactive, ownership-driven mindset.

Nice to have

• Experience with creator data or influencer marketing.
• Familiarity with CS and billing tools such as Vitally, Intercom, or Stripe.
• Basic coding experience, such as writing small scripts or using SQL.

Culture & Benefits

• Fully remote work arrangement with flexible working hours.
• Unlimited paid vacation time to support a balanced life.
• Budget for personal development, including courses, books, and conferences.
• High level of autonomy and ownership with minimal corporate red tape.
• Supportive team environment with an onboarding buddy to assist your start.