Customer Success Specialist (SaaS)

Related skills

salesforce

google workspace

gainsight

📋 Description

• Own end-to-end renewal for high-volume accounts, ensuring timely renewals and GRR.
• Manage customer relationships: amendments, billing inquiries, CRM data accuracy.
• Handle downgrades per policy; identify and escalate retention risks.
• Lead customer calls and virtual meetings for renewal and retention.
• Collaborate with CSMs to deliver a unified customer experience.
• Primary contact for commercial escalations with Finance and Legal on renewals.

🎯 Requirements

• 1-2 years in a customer-facing role (Account Mgmt/Sales/Support/CS).
• Experience handling retention and escalations.
• Comfort with live customer calls and virtual meetings.
• Excellent written and verbal English with executive presence.
• Willing to work aligned with North America Central Time.
• Experience in B2B SaaS/tech; Salesforce and Gainsight knowledge.

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