Customer Success Manager (Growth Marketing)

TL;DR

Customer Success Manager (Growth Marketing): Managing and nurturing customer relationships to ensure successful implementation of hirify.global with an accent on app growth strategies and data-driven insights. Focus on acting as growth advisors to help customers increase revenue through actionable tactics and educational collateral.

Location: Remote (Americas or EMEA)

Salary: $180,000 + Equity

Company

hirify.global removes the headaches of building and scaling in‑app subscriptions for mobile apps, serving as the default monetization platform for mobile developers.

What you will do

• Manage and nurture customer relationships to ensure successful implementation and adoption of the platform.
• Act as a growth advisor by analyzing customer data and providing strategic perspectives to increase their revenue.
• Propose actionable growth tactics and develop educational collateral such as live workshops and written guides.
• Collaborate with the Product team to communicate customer needs and influence product development and direction.
• Track and report on key success metrics, specifically focusing on NPS and Net Revenue Retention.

Requirements

• Must be based in the Americas or EMEA regions.
• 4+ years of experience in customer success, marketing, growth, sales, or account management.
• Experience with mobile app businesses or a strong interest in becoming an expert in this domain.
• Ability to analyze customer data to provide actionable insights and measure success.
• Strong communication skills for liaising with both technical and non-technical stakeholders.
• Experience working in early-stage startups or environments with minimal established processes.

Culture & Benefits

• Competitive equity in a Series C startup backed by Y Combinator.
• Fully remote, flexible, and asynchronous work environment.
• 4-5 weeks of suggested annual time off for recharge.
• $2,000 USD workspace setup budget and $1,000 USD annual learning stipend.