Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing the success of top advertisers in Brazil by solving business challenges and driving growth strategies with an accent on product adoption and strategic account management. Focus on analyzing complex data sets to identify performance trends and delivering actionable insights to expand product usage.

Location: Hybrid (Brazil) - Office attendance required Monday to Wednesday

Company

hirify.global is a global leader in mobile attribution and marketing analytics, operating 20 offices worldwide.

What you will do

• Act as an in-house product expert for both business and technical use cases.
• Manage deep business relationships with top advertisers in Brazil, driving growth and platform adoption.
• Conduct Executive Business Reviews (EBRs) to share wins and industry best practices with stakeholders.
• Analyze complex data sets to identify performance trends and provide strategic recommendations.
• Collaborate with Sales, Product, and Solutions Architects to deliver relevant client solutions.
• Identify upsell opportunities and channel customer feedback to Product and R&D teams.

Requirements

• 3-5+ years of experience as a Customer Success Manager in SaaS companies.
• Must be based in Brazil.
• Advanced proficiency in written and spoken English.
• Technical background and strong analytical capabilities for data-driven analysis.
• Experience in web marketing, digital advertising, or mobile app environments.

Nice to have

• Technical knowledge of SDKs, APIs, and SQL.
• Experience with Mobile App Tracking.
• Project management certification or product management familiarity.

Culture & Benefits

• Mental health support through the Be Well program.
• Global Employee Exchange Program for professional growth.
• Corporate fitness programs and wellness initiatives.
• A collaborative, curiosity-driven culture where ideas take priority over titles.