Senior Regional Customer Success Manager (SaaS)

TL;DR

Senior Regional Customer Success Manager (SaaS): Managing and growing customer relationships across the EMEA region for a mental health platform with an accent on retention, account expansion, and strategic alignment. Focus on driving product adoption, reducing churn, and collaborating cross-functionally to optimize global customer success operations.

Location: Remote (Must be based in Portugal)

Salary: €45,600 – €52,440

Company

A leading mental healthcare provider using clinically validated technology to deliver personalized care to over 10 million people across 450+ companies.

What you will do

• Manage a portfolio of 30+ global customers, serving as the primary point of contact for strategy and escalations.
• Collaborate with the US Customer Success team to ensure a cohesive global approach and regional alignment.
• Drive engagement with mental wellness programs and deliver benefit overview sessions to clients.
• Lead global QBRs/ABRs and manage day-to-day reporting requests for global customers.
• Identify upsell and expansion opportunities to grow accounts and reduce churn.
• Provide customer feedback to product and marketing teams to influence the product roadmap.

Requirements

• 7+ years of experience in Customer Success or Account Management.
• Fluency in English is required.
• Must be based in Portugal.
• Proven experience managing a book of business with 30+ customers across various segments.
• Strong ability to act as a trusted advisor to leadership teams.
• Ability to travel both locally and internationally.

Nice to have

• Proficiency in additional languages.
• Experience with SaaS, B2B customer success, and CRM tools like Salesforce or Gainsight.

Culture & Benefits

• Fully remote work environment with a mission-driven culture focused on eliminating mental health barriers.
• Opportunity to work at a high-growth company with a $3.3 billion valuation.
• Annual review of pay and compensation based on the Radford Global Compensation Database.
• Inclusive workplace committed to diversity and equal opportunity.