Customer Education Specialist (SaaS)

TL;DR

Customer Education Specialist (SaaS): Building scalable end-user learning experiences and product adoption programs with an accent on instructional design, live facilitation, and cross-functional collaboration. Focus on translating complex CLM workflows into engaging training content and leveraging AI-assisted tools to drive customer success.

Location: Must be based in the United States

Company

hirify.global is a provider of contract lifecycle management software focused on innovation and customer success.

What you will do

• Design and develop scalable customer education content including modules, walkthroughs, and hands-on labs.
• Deliver live webinars, workshops, and instructor-led training sessions for customers.
• Travel for onsite training, industry events, and conferences.
• Collaborate with Product, Customer Success, and Marketing teams to identify training gaps.
• Utilize AI-assisted tools to improve content development and learning workflows.
• Build and maintain demo environments within a no-code platform.

Requirements

• Must be based in the United States
• 2–5 years of experience in customer education, technical training, or product enablement.
• Experience with CLM platforms or legal technology.
• Proficiency in eLearning tools such as Articulate Rise, Storyline, and Camtasia.
• Strong facilitation and presentation skills for leading customer training sessions.
• Ability to simplify technical concepts for business use cases.

Nice to have

• Bachelor’s degree in Instructional Design, Education, or related field.
• Experience building customer education programs from the ground up.
• Familiarity with adult learning principles.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Flexible vacation policy for salaried employees.
• Paid parental leave.
• Short-term and long-term disability coverage.