Manager, Customer Community & Education (AI)

TL;DR

Manager, Customer Community & Education (AI): Leading the AI-focused customer community and education programs to help CS professionals navigate the shift toward AI with an accent on community strategy and educational programming. Focus on designing cohort-based learning, creating professional certifications, and leveraging AI tools for community intelligence.

Location: Flexible work-from-home policy; US-based benefits (401k, commuter benefits) indicate a requirement to be based in the USA

Salary: $130,000 – $150,000 USD

Company

hirify.global is a Customer Success Platform (CSP) built to help modern CS organizations improve visibility into customer health and optimize post-sale workflows.

What you will do

• Own the community strategy and day-to-day execution on the Circle platform, focusing on AI in Customer Success.
• Curate thought leadership and facilitate high-level conversations among CS practitioners regarding AI implementation.
• Design and deliver a programming calendar featuring live webinars, panel discussions, and office hours.
• Build on-demand courseware, including micro-courses, certifications, and structured learning paths.
• Use AI tools to analyze community conversations at scale to surface themes and identify gaps for product and CSM teams.
• Track and report on engagement metrics, membership growth, and the impact of programming on customer adoption.

Requirements

• 5+ years of experience in Customer Success (non-negotiable) as a CSM, in CS operations, or customer education.
• Proven track record of building customer-facing programs from scratch (certifications, cohorts, webinars).
• Authentic engagement and curiosity regarding the intersection of AI and Customer Success.
• Strong writing and communication skills to create engaging content for industry practitioners.
• Proficiency in using AI tools for content creation, monitoring, and pattern recognition.
• Data-oriented mindset for interpreting engagement metrics and making evidence-based decisions.

Nice to have

• Experience with the Circle community platform.
• Experience with LMS or other courseware tools.

Culture & Benefits

• 100% coverage of health, dental, and vision insurance premiums.
• 401k plan through Empower.
• Unlimited PTO with a mandatory minimum to ensure recharge.
• Flexible work hours and work-from-home policy.
• Yearly education stipend and generous equity packages.