Senior Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (Cybersecurity): Managing a portfolio of 35–38 SMB accounts to drive value-based outcomes and retention with an accent on Identity and Access Management (IAM) and cybersecurity. Focus on reducing churn, identifying expansion opportunities, and implementing scaled enablement strategies for high-velocity account bases.

Location: Remote within California, Washington, or Oregon; offices available in El Segundo, Seattle, and Portland

Company

hirify.global is a leading provider of Identity and Access Management (IAM) solutions for the enterprise.

What you will do

• Manage a dedicated portfolio of 35–38 scaled accounts with ARR under $200k, balancing programmatic initiatives with 1-to-1 engagements.
• Drive retention and renewals by proactively identifying and eliminating barriers to customer adoption.
• Develop trusting relationships with key personnel to identify up-sell and cross-sell opportunities.
• Collaborate with Sales and cross-functional teams to solve complex customer problems and advance product adoption.
• Monitor product utilization trends and provide feedback to product teams to support continuous improvement.
• Plan and deliver customer education on new features using webinars and digital enablement channels.

Requirements

• 12+ years of experience in customer-facing roles such as Customer Success, Account Management, or Professional Services.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Strong domain knowledge of Identity and Access Management (IAM), cybersecurity, or compliance.
• Proficiency in cloud, hybrid, and on-premise IT architectures and deployment models.
• Proven experience managing high-velocity, scaled portfolios (30+ accounts) in a SaaS environment.
• Availability to support customers during North America (Pacific) hours.

Culture & Benefits

• Comprehensive health coverage including Medical, Dental, and Vision insurance.
• Financial security with a 401K plan and Life Insurance.
• Work-life balance through Unlimited PTO and paid Sick Time.
• Engaging company culture with holiday parties, team socials, and employee recognition programs.
• Practical perks such as daily catered lunches.