Senior Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (Cybersecurity): Managing post-sales engagements for Enterprise customers with an accent on onboarding, implementation, and product adoption. Focus on driving time-to-value, reducing churn, and advocating for customer needs across internal product and engineering teams.

Location: Remote (United States)

Salary: up to $160,000 base + bonus

Company

hirify.global provides hardened, secure, and production-ready builds of open source software to help organizations eliminate risk and stay compliant.

What you will do

• Lead the technical onboarding process for new Enterprise customers, formulating plans based on specific requirements and goals.
• Act as the primary voice of the customer within the organization, influencing internal teams to meet customer needs.
• Collaborate with Technical Support and Customer Engineering to ensure timely resolution of customer issues.
• Build and maintain strategic relationships with stakeholders ranging from technical leads to CISOs.
• Drive product adoption and identify opportunities for account expansion while minimizing churn risks.

Requirements

• 5+ years of experience in enterprise customer-facing roles such as Customer Success, TAM, or Professional Services.
• Relevant domain knowledge of Supply Chain Security, DevSecOps, AppSec, container security, or vulnerability management.
• Ability to work with high autonomy, taking full ownership of a customer portfolio and making key strategic decisions.
• Must be based in the United States.
• Strong emotional intelligence and advanced priority management skills.

Nice to have

• Previous early-stage startup experience.
• Hands-on technical experience with cloud environments (AWS, GCP, Azure), Linux, or containers.
• Deep passion for technology and cybersecurity.

Culture & Benefits

• Remote-first culture with bi-annual destination summits and monthly stipends for coworking and internet.
• 100% covered health, vision, and dental insurance premiums for employees and dependents.
• Stock options upon hire and promotion with a 10-year exercise window.
• Infinite flexible time off to ensure employees can recharge and reset.
• Comprehensive paid parental leave (up to 18 weeks for birthing parents, 12 weeks for non-birthing parents).