Scale SMB Customer Success Manager (Cybersecurity)

TL;DR

Scale SMB Customer Success Manager (Cybersecurity): Managing success programs and digital customer journeys for SMB, SLED, and Federal customers with an accent on identity security and AD/Entra protection. Focus on driving product adoption, mitigating churn risk through usage data, and executing one-to-many engagement programs at scale.

Location: Hybrid in Hoboken, NJ (Must reside within 45 miles of the office)

Company

hirify.global is a fast-growing cybersecurity company dedicated to protecting identity infrastructure and providing a purpose-driven employee experience.

What you will do

• Execute success plans across the customer lifecycle (onboarding, adoption, optimization, renewal) for a pooled book of SMB customers.
• Implement one-to-many engagement programs, including digital onboarding journeys, product enablement webinars, and optimization clinics.
• Monitor customer health using usage data and risk scores to identify churn signals and drive mitigation plans at scale.
• Partner with Account Executives to identify and execute expansion, upsell, and multi-year renewal opportunities.
• Conduct product health checks and provide actionable recommendations to improve security posture for Active Directory and Entra ID.
• Act as the voice of the customer, collaborating with Product and Engineering teams to align new features with SMB scale requirements.

Requirements

• 2+ years of experience as a Customer Success Manager or Technical Account Manager in a Cybersecurity SaaS company.
• Proven experience presenting to and collaborating with C-level Executives.
• Ability to translate technical cybersecurity data into compelling business narratives that justify investment.
• Strong project and program management skills for orchestrating roadmaps across a large customer portfolio.
• Must be based within 45 miles of the Hoboken, NJ office to comply with the hybrid work model.

Nice to have

• Experience running product health checks and interpreting risk, exposure, and coverage.
• Ability to help customers remediate Active Directory and Entra ID security posture issues.
• Experience configuring and tuning security alerts, rules, and policies.

Culture & Benefits

• Hybrid work model combining onsite collaboration and remote flexibility.
• Work environment rooted in purpose, growth, and balance.
• Opportunity to work within a global team on the front lines of cybersecurity innovation.
• Company recognized as one of America’s Fastest-Growing Cybersecurity Companies.