Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing enterprise customer relationships and YubiKey deployments with an accent on retention, renewals, and account growth. Focus on coordinating global hardware roll-outs, developing project plans, and ensuring customers derive measurable value from security investments.

Location: US Remote (Hybrid or Onsite options available)

Salary: $115,000 – $145,000 USD

Company

hirify.global is the creator of the most secure passkeys and a leading provider of hardware authentication security keys globally.

What you will do

• Act as a trusted partner for enterprise customers during YubiKey deployment, focusing on business and operational matters.
• Drive retention, renewals, and growth within named accounts by aligning hirify.global products with customer business needs.
• Collaborate with Sales and Solutions Engineers to identify and execute revenue expansion opportunities.
• Lead successful hardware roll-outs, including project plan development and end-user distribution tracking.
• Partner with internal Operations and Logistics teams to manage global hardware deployment and supply chain timelines.
• Identify and develop customer advocates for testimonials and case studies.

Requirements

• 3+ years of experience in customer success or account management.
• Proven track record of managing complex, multi-divisional, and multi-geographical enterprise customers.
• Strong project management skills with the ability to prioritize multiple simultaneous tasks.
• Excellent communication and presentation skills for executive, business, and technical audiences.
• Must be based in the United States (E-Verify Participating Employer).
• Proficiency with modern CS and CRM tools such as Salesforce, Gainsight, or ChurnZero.

Nice to have

• Experience working in Cybersecurity, Identity and Access Management (IAM), or SaaS environments.

Culture & Benefits

• Flexible work arrangements: choose between 100% remote, hybrid, or onsite.
• Comprehensive health coverage with 100% of premiums paid for employees.
• 401K retirement plan with a dollar-for-dollar match up to 6%.
• $1,200 annual wellness reimbursement for fitness and health.
• Yearly $3,000 professional development stipend and mentorship program.
• Paid parental leave (8-16 weeks) and generous vacation and sick leave.