Program Lead (Defense)

TL;DR

Program Lead (Defense): Managing operational support and mission-critical shipments of aftermarket service parts for naval power technology with an accent on customer advocacy, supply chain signaling, and contract compliance. Focus on optimizing order fill rates, managing stakeholder expectations, and integrating MRO (Maintenance, Repair & Overhaul) processes.

Location: Walpole, MA. Must be a U.S. Citizen

Salary: $86,391 – $129,588

Company

Leading marine defense contractor providing reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, and Canadian Coast Guard.

What you will do

• Manage the end-to-end customer order process from entry to delivery and timely payment.
• Act as the primary interface between customers' purchasing groups and internal Program Quality functions.
• Monitor open order boards, escalate shortages, and coordinate part allocation against orders.
• Ensure contract compliance and resolve discrepancies in coordination with contract managers.
• Analyze and report internal supply metrics, including order fill rate, material availability, and on-time delivery (OTD).
• Develop strategic proposals to enhance service offerings and improve the customer experience.

Requirements

• U.S. Citizenship is mandatory.
• Bachelor's degree in Business, Engineering, Supply Chain, or Operations with 3+ years of experience.
• Alternatively, a Master's degree in relevant fields or 7+ years of experience in a supply chain or operations environment.
• Strong assertiveness in customer relations and professional communications.

Nice to have

• Experience with Infor VISUAL or other Enterprise Resource Planning (ERP) systems.
• Background in shop floor control, purchasing, or supply chain design.
• Proven ability to manage and summarize large amounts of data.
• Experience managing stakeholder needs and expectations in cross-functional teams.

Culture & Benefits

• Comprehensive health package including medical, dental, vision, life, and disability insurance.
• 401k retirement plan with employer match.
• Paid time off, paid holidays, and paid parental leave.
• Tuition reimbursement and various training and development opportunities.