Account Manager (Music Clubs)

TL;DR

Account Manager (Music Clubs): Building and maintaining strong client relationships for the Music Clubs team to ensure contract renewals and satisfaction with an accent on strategic account planning and product adoption. Focus on coordinating cross-functional teams and optimizing client health metrics within the ticketing industry.

Location: Nashville, TN. Employer does not offer work visa sponsorship for this position.

Salary: $75,000–$80,000

Company

hirify.global is a leading ticketing platform and subsidiary of AEG, connecting fans with artists and teams across thousands of premier venues worldwide.

What you will do

• Build and maintain professional relationships with key personnel in Music Clubs accounts to ensure high satisfaction and contract renewals.
• Coordinate with support, service, and management teams to exceed client expectations and performance goals.
• Manage the client database by updating profiles and tracking target dates.
• Lead solution development tailored to client needs in collaboration with internal teams.
• Serve as the primary point of contact for all Music Clubs client matters.
• Advise clients on hirify.global product best practices and collaborate with marketing on brand activations.

Requirements

• BA/BS degree in Business, Marketing, or a related field.
• 2-4 years of experience in account management, preferably in ticketing or live entertainment.
• Proficiency in ticketing systems, platforms, and database reporting tools.
• Strong interpersonal, communication, and project management skills.
• Ability to travel up to 30%.
• Must have valid US work authorization (no visa sponsorship provided).

Culture & Benefits

• Comprehensive health coverage including medical, dental, and vision insurance.
• Paid time off consisting of holidays, vacation, and sick leave.
• Financial security through company-paid basic life insurance and a 401k plan with a 3% employer match.
• Family support options including parental leave and flexible spending/health savings accounts.
• Professional growth opportunities via education reimbursement and various Employee Resource Groups (ERGs).