Supervisor: Servicing Transfers (Mortgage)

TL;DR

Supervisor: Servicing Transfers (Mortgage): Managing the day-to-day execution of loan onboarding and offboarding processes with an accent on operational excellence, compliance, and team leadership. Focus on managing daily queues, monitoring batch checklists, and resolving workflow blockers to ensure strict deadlines are met.

Location: Remote (Must be based in the USA)

Salary: $85K – $115K

Company

hirify.global is an AI-native mortgage servicing and consumer direct lending company backed by Andreessen Horowitz.

What you will do

• Supervise daily onboarding and offboarding workstreams to ensure accuracy, compliance, and timely completion.
• Assign and prioritize daily tasks across the team to ensure consistent coverage and throughput.
• Monitor batch checklists and status trackers to ensure strict adherence to Standard Operating Procedures (SOPs).
• Coordinate with internal and external stakeholders to ensure complete transfer requirements and timely handoffs.
• Perform regular quality checks on deliverables and serve as first-line support for operational escalations.
• Coach and develop specialists and coordinators through regular 1:1s and on-the-job training.

Requirements

• 1–2+ years of people leadership experience (team lead, supervisor, or equivalent).
• 2–4+ years of mortgage servicing experience, preferably with exposure to servicing transfers.
• High School Diploma or equivalent required; College degree preferred.
• Strong understanding of mortgage servicing concepts and loan boarding/transfer processes.
• Proven ability to manage competing priorities and execute reliably against strict deadlines.
• Work authorization for the United States (implied by benefits and legal requirements).

Culture & Benefits

• Competitive salary and 401(k) plan.
• Comprehensive medical, dental, and vision insurance.
• 17 days of paid time off, sick days, and 11 company holidays.
• 12 weeks of fully paid parental leave for both birthing and non-birthing parents.
• Commuter benefits for public transportation, rideshare, and parking.
• In-office perks including snacks, drinks, and Bagel Fridays.