Implementation Manager (Enterprise SaaS)

TL;DR

Implementation Manager (Enterprise SaaS): Managing the onboarding and implementation process for a data privacy governance platform with an accent on customer experience and regulatory compliance. Focus on delivering seamless software adoption, conducting product training, and ensuring long-term customer success for Fortune 1000 organizations.

Location: Hybrid (3 days per week in Falls Church, VA). Relocation assistance is provided.

Salary: $85,000 – $115,000 per year

Company

An Enterprise SaaS company specializing in AI-powered data privacy and security solutions for Fortune 1000 organizations.

What you will do

• Onboard new customers and manage the implementation of privacy solutions.
• Develop and maintain strong relationships with assigned enterprise accounts.
• Provide comprehensive product training and ongoing support to customers.
• Proactively monitor customer health and address potential issues.
• Collaborate with internal teams to enhance the overall customer experience.
• Track and report on key performance metrics related to customer success.

Requirements

• Bachelor's degree in Business, Computer Science, or a related field.
• 3-5 years of experience in customer success or implementation within Enterprise SaaS.
• Knowledge of data privacy regulations, specifically GDPR and CCPA.
• Strong communication, interpersonal, and analytical problem-solving skills.
• Ability to work from the Falls Church, VA office 3 times per week.

Nice to have

• Experience working in a fast-paced startup environment.
• Strong commitment to data privacy and high ethical standards.

Culture & Benefits

• 100% employer-paid medical, dental, and vision insurance (Gold plan).
• 401(k) plan with company match program.
• Paid vacation, company-paid life insurance, and tuition reimbursement.
• Rapid career growth opportunities, including a path to Director of Customer Success.
• Collaborative, inclusive environment with company-paid events and in-office dinners.
• No sales quotas or revenue targets, focusing entirely on customer advocacy.

Hiring process

• Virtual interview with the Hiring Manager for general fit.
• On-site interview in the office for skills assessment.
• Reference and background checks followed by a job offer.