Payment Operations Manager (Fintech)

TL;DR

Payment Operations Manager (Fintech): Overseeing end-to-end change control and onboarding processes within a merchant services platform with an accent on risk identification and operational controls. Focus on executing onboarding project plans, reducing service disruptions, and ensuring SLA compliance for payment configurations.

Location: Remote (Must be based in the United States)

Salary: $85,000 – $95,000 USD

Company

hirify.global is a fintech company providing an insurance payments network that integrates digital communications with inbound and outbound payment processing for over 300 insurance carriers.

What you will do

• Oversee end-to-end change control processes and develop comprehensive onboarding project plans for merchants.
• Collaborate with internal teams and external clients to gather requirements and manage expectations throughout the onboarding lifecycle.
• Create and maintain onboarding documentation, including user guides, training materials, and FAQs.
• Manage change requests and troubleshoot client processing configurations to ensure adherence to SLA requirements.
• Design and enforce strict operational controls and checkpoints to prevent processing errors.
• Conduct regular audits of change management requests and provide coaching to team members via weekly 1:1s.

Requirements

• 3-5 years of experience in payment processing or a related field.
• 3-5 years of management experience.
• Bachelor’s Degree in Business, Project Management, or equivalent work experience in Fintech.
• Must be based in the United States.
• Proficiency in JIRA and Salesforce.
• Strong analytical skills and meticulous attention to detail.

Nice to have

• Experience as a Payment Facilitator.
• Specific experience within the insurance industry.

Culture & Benefits

• Comprehensive health benefits including medical, dental, and vision insurance.
• 401(k) retirement plan.
• Strong corporate commitment to work-life balance.
• Opportunities for internal career advancement within a team of 1,200+ employees.