Collections Associate (B2B) (Fintech)

TL;DR

Collections Associate (B2B) (Fintech): Managing and resolving delinquent customer accounts within the payments processing industry with an accent on receivables aging and billing dispute resolution. Focus on reducing open accounts receivable balances and maintaining high data integrity.

Location: Hybrid in Cincinnati, Ohio (3 days in office)

Company

hirify.global is a global leader in payments processing, helping businesses of all sizes unleash their potential through agile financial services.

What you will do

• Manage delinquent customer accounts using skip-tracing, written correspondence, and phone contact.
• Monitor the aging of customer receivables and take corrective action to resolve balances on a timely basis.
• Resolve customer complaints and issues concerning billing and settlement.
• Prepare and submit regular reports on unpaid accounts and repayment progress.
• Maintain and update customer files to ensure data integrity.
• Support other accounting functions as the need arises.

Requirements

• Must be based in or able to work from the Cincinnati, Ohio office (Hybrid).
• Minimum of 2 years of call center experience.
• High school diploma or GED.
• Experience with Business-to-Business (B2B) operations is highly desired.
• Proficiency in Microsoft Office, Salesforce, and Billing/Collections software.

Nice to have

• Strong professional verbal and written communication skills.
• Ability to work effectively both independently and within a team environment.
• Previous professional experience specifically in collections.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage, including telemedicine and flexible spending accounts.
• 401(k) retirement plan with a 50% match on the first 6% contributed.
• 8 weeks of paid parental leave, adoption assistance, and caregiver support.
• Paid time off, holidays, and sick days.
• Employee Assistance Programs and specialized support for complex medical conditions.

Hiring process

• Application submission including a resume and cover letter.
• Application review by the internal recruitment team.
• Interviews with team members to discuss skills, experience, and cultural fit.
• Background check and onboarding upon offer acceptance.