Customer Success Manager - Major (SaaS)

TL;DR

Customer Success Manager - Major (SaaS): Managing a portfolio of property management clients to drive engagement and adoption with an accent on onboarding and account health reviews. Focus on proactive risk mitigation, increasing product value, and partnering with Sales to drive retention and expansion.

Location: Hybrid (Must be based in Irvine, CA, USA)

Salary: $75,000 yearly

Company

hirify.global supports businesses in their digital transformation and growth journey by providing secure and sustainable automation processes.

What you will do

• Own and grow a portfolio of 30–75 property management clients, driving engagement and adoption.
• Lead onboarding, success check-ins, and account health reviews aligned to customer goals.
• Partner closely with Sales to drive customer retention and account expansion.
• Analyze account trends to proactively mitigate risk and develop success plans.
• Build strong relationships with key stakeholders to increase value and surface testimonials.
• Take full ownership of projects and initiatives from start to finish.

Requirements

• 3+ years of experience in Customer Success or Account Management.
• Professional experience in SaaS, hardware, or technology environments.
• Proven ability to manage and grow client relationships.
• Strong skills in driving product adoption and measuring ROI.
• Must be able to work in a hybrid model from the Irvine, CA office.

Culture & Benefits

• Hybrid work model blending office and remote setup for better work-life balance.
• Access to a 24/7 online learning platform for global growth opportunities.
• Engagement in Empowered Communities and a corporate Philanthropy program.
• Comprehensive rewards covering wellness, work-life balance, and a referral scheme.
• Complimentary employee assistance program for mental health support.