Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing customer onboarding, adoption, and retention for an AI-driven communication platform with an accent on consultative support and strategic account growth. Focus on driving measurable outcomes, identifying expansion opportunities, and influencing the product roadmap based on customer feedback.

Location: Remote, must be based in the United States

Salary: $80,000 – $90,000 USD per year

Company

A leading service commerce platform providing end-to-end SaaS solutions for the service economy.

What you will do

• Develop and execute tailored customer success plans to drive product adoption and retention.
• Guide new customers through onboarding to ensure a smooth and successful launch.
• Conduct regular business reviews and health checks to evaluate customer satisfaction.
• Provide consultative insights and best practices to help customers maximize platform value.
• Collaborate with Sales, Product, and Engineering to influence the product roadmap.
• Manage renewals and identify upsell and cross-sell opportunities with strategic customers.

Requirements

• 2–4 years of experience in Customer Success, Account Management, or related SaaS roles.
• Must be eligible to work in the US without sponsorship.
• Strong relationship management and problem-solving skills.
• Ability to manage multiple accounts in a fast-paced, high-growth environment.
• Willingness to travel to Corporate Headquarters in Denver, Colorado, or other North American offices.

Nice to have

• Experience with CRM or customer success tools such as Vitally.

Culture & Benefits

• Flexibility to work remote, hybrid, or in-office within the country of employment.
• Day 1 access to health and wellness benefits, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting.
• Flexible and generous Time Off (FTO) policy.
• Employee Stock Purchase Program (ESPP).
• Investment in ongoing professional development.