Sr. Customer Success Manager (SaaS)

TL;DR

Sr. Customer Success Manager (SaaS): Driving product adoption and managing customer relationships for a multi-cloud content security platform with an accent on customer retention and strategic success planning. Focus on developing success plans, performing quarterly business reviews, and resolving escalated technical issues to ensure long-term customer loyalty.

Location: Remote (Must be based in the US)

Salary: $80,000 - $90,000 annually

Company

hirify.global is a secure multi-cloud platform for content security and governance enabling organizations to protect and collaborate on their most valuable content.

What you will do

• Manage new customer onboarding and adoption post-implementation to ensure platform success.
• Develop strategic success plans outlining critical success factors, metrics, and timelines.
• Conduct quarterly business reviews and product roadmap discussions to ensure retention.
• Resolve escalated customer issues by collaborating with Product Management and Engineering teams.
• Act as a product expert regarding both technical workings and practical business applications.

Requirements

• 3+ years of experience in a customer-facing account management or SaaS support role.
• Demonstrated success managing customer relationships within a B2B SaaS company.
• Must be based in the United States.
• Proven capability to identify and mitigate customer risk.
• Excellent communication skills across writing, listening, and phone interactions.

Culture & Benefits

• Competitive salary and comprehensive health benefits including HSA and FSA options.
• 401(k) plan with company match.
• Flexible hours and Responsible Time Off (RTO) for work-life balance.
• Paid parental leave (up to 12 weeks) and adoption leave (up to 10 weeks).
• Reimbursements for gym, cell phone, and internet expenses.
• Lifetime access to your own hirify.global account.