Client Success Associate (SaaS)

TL;DR

Client Success Associate (SaaS): Managing onboarding and a portfolio of new clients to ensure platform adoption and ROI with an accent on commercially focused account growth and solution-based selling. Focus on driving usage and spend, developing strategic roadmaps, and identifying expansion opportunities within existing B2B accounts.

Location: Flexible hybrid; must be located in the New York City Metro area and able to collaborate from the Manhattan office as needed.

Salary: $65,000 - $85,000 USD

Company

hirify.global is an end-to-end global gifting and swag platform helping B2B companies create meaningful connections with prospects, customers, and employees to drive measurable ROI.

What you will do

• Manage a portfolio of new clients, supporting onboarding and training to ensure active platform usage.
• Consistently meet or exceed quarterly spending and usage targets across the assigned portfolio.
• Develop strategic roadmaps and gifting strategies that align with client goals and justify long-term financial investment.
• Lead conversations on gifting best practices to increase gift redemption, drive spend, and impact ROI.
• Identify new use cases, roles, and international markets to expand growth within existing accounts.
• Collaborate cross-functionally to serve as the voice of the customer and improve the overall client experience.

Requirements

• Must be located in the New York Metro area and able to work from the Manhattan office.
• Recent college graduate or professional early in their career.
• Strong interest in SaaS, Client Success, Account Management, or Sales.
• Prior experience in client-facing, sales, marketing, or technology environments (preferred).
• Strong communication skills with the ability to build relationships and influence clients.
• Proactive, organized, and comfortable learning new technology in a fast-paced scale-up environment.

Culture & Benefits

• Competitive salary, stock options, and 401(k) matching program.
• Comprehensive health benefits including dental, hearing, vision, and life insurance.
• Flexible PTO.
• Collaborative culture with a dedicated and innovative team.
• Clear career growth path with opportunity for promotion to Client Success Manager.